• Deal with customers
• Answer to any inquiries by customers (by visit or phone call)
• Attend to customers' enquiries (related to the banking products and services)
• Inform and recommend new banking products to either existing or prospective customers
• Activate Account for customer
• Change account information/ Update Customer Information
• Perform Daily Passbook balancing
• Report all account opening report from all branches to management
• Scan and add customer’s signature in Smart Bank
• Ensure the compliance with Vattanac Bank’s internal policies and procedures, code of conduct and regulatory guidelines

Other Responsibilities:

• Assist in registering card retained and new Visa/Master cards
• Deliver card and introduce ATM functions to customer

• Bachelor’s Degree in Accounting or Finance and Banking or equivalent
• Strong customer service skills
• Maintain a high level of confidentiality
• Good interpersonal skills
• Good written and verbal English communication; Chinese would be added advantage
• Pleasant personality and ability to handle complaints
• Computer literacy in Microsoft Office Word & Excel